Thank you for taking the time to share your experience and we really appreciate your honesty and understanding. We’re truly sorry to hear that an item was missing from your bag, especially after it had been acknowledged by the budtender. That’s absolutely not the standard we strive for, and we’ll be reviewing this internally to make sure it doesn’t happen again. Your idea to double-check before leaving is a smart one, but we also want to take full responsibility for making sure your order is complete and accurate from the start. Please don’t hesitate to reach out to us directly, we’d love the opportunity to make things right and ensure your next visit is nothing short of perfect.