Hi Jane, Thank you for the feedback. We're sorry we weren't your cup of tea. Our bold and vibrant graphics are different from the typical "apple store" feel other stores may have, but we have been generally praised for our friendly knowledgable staff and unique design (which we appreciate can read as dark--with all the forest green). Our inspiration was that we wanted you to feel like a ladybug that landed on a cannabis plant. Our customers have also been very happy with our pricing and large selection. If you have a specific interaction or description of staff member that left you feeling this way we would love to use it for coaching. Please email us at hello@calyxandtrichomes.com and we will take it from there.