Hello thank you for your feedback regarding Green Genie. We sincerely apologize if the product you purchased was not at its usual standard. Please know any patient of ours is welcome to bring an item back if they are not satisfied and exchange the item out for a new one. Your purchase history is tracked under your account and we can easily look it up in-store. At this time we would appreciate if you could please reach out to Ace our Louie at (313) 977-9027 so we can investigate this issue further and ensure a better experience moving forward. Thank you and we look forward to hearing from you soon.