I bought a vape cartridge, it turned out to be defective. Taking a hit was like sucking on a milkshake. I shouldn’t have to suck until my cheeks hurt to get a hit. I took it to the west Tropicana location to try to figure out what was wrong with it. They supposedly “tested” my cartridge in the back. They told me they couldn’t exchange it because it wasn’t defective. I was so happy with essence, guess I’ll go to a new shop now. I do not like how I was treated and will not ever go back to essence. **update** After my initial review of essence, I was contacted by the corporate office. Brandy was great, she listened and made it right. I changed my rating to 5 stars because I have always had a good experience at Essence Henderson and the strip. I also like how they contacted me to make things right.

Great staff, friendly and fast. Basel hooked it up!