Their bud is crumbly but perfect for keef. They have high (get it) percentages for their flower but to a customer service aspect these people are the type you want to have a conversation with about their products. They don't just sell you good bud they are authentic with their personal reviews and advice. They have a passion for learning about weed. Talk to em, they'll hook you up, they'll give you advice for your smoking needs, and they just generally have good converaation.