Thank you for taking the time to explain what happened. We sincerely apologize for the way this delivery and the communication surrounding it were handled. After placing an ASAP order, receiving confirmation, and then receiving an update indicating your order was on the way, you had every reasonable expectation that your delivery would arrive that evening. Leaving you waiting until 11 PM without an update was not acceptable, and we take responsibility for that. If an order cannot be completed that night, we need to communicate that clearly and promptly so our customers can make other arrangements. We’re equally disappointed to hear about your interaction the following morning. After already experiencing a frustrating situation, you deserved to feel heard and treated with patience and professionalism when you contacted us. We will be reviewing both the delivery communication and how this situation was handled by our management team. What concerns us most is hearing that you’ve been a longtime Crystal Nugs customer who has supported our business, yet this experience left you feeling like an inconvenience. That is never how we want a customer to feel. We understand that an apology doesn’t give you back the time you spent waiting, but we genuinely appreciate you bringing this to our attention. Your feedback gives us an opportunity to address where we failed and improve our Sacramento cannabis delivery service going forward. We hope that, despite your current frustration, you’ll consider giving Crystal Nugs another opportunity someday to earn back your trust. — Crystal Nugs Dispensary & Delivery in Sacramento 📍 2300 J Street, Sacramento, CA 95816

You made our day with those 5 stars! ⭐⭐⭐⭐⭐ Thank you for choosing Crystal Nugs Dispensary in Sacramento. We’re all about making your experience easy, welcoming, and worth coming back for — with a great cannabis selection, helpful service, and new products to discover. Your support means a lot to our entire team! We appreciate you and can’t wait to see you back at Crystal Nugs! 🌿🙌 — Crystal Nugs Dispensary in Sacramento 📍 2300 J Street, Sacramento, CA 95816