We’re sorry to hear about your experience, that’s definitely not acceptable and not the level of service we stand for. We understand your concern and take this matter seriously. We’d appreciate the opportunity to look into this further and make things right. Please reach out to us at kcajucom@goembarc.com with more details so we can investigate and assist you directly. Thank you for bringing this to our attention.

Hello, thank you for the 5-star rating! We really appreciate you sharing your experience. If there’s something specific you enjoyed, we’d love to hear about it. It’s always great to know what our guests love. We hope to see you again soon. — The Embarc Team