They carry plug n play at a convenient location. Taxes added at the register

I ordered near 1 PM, the order was set to be part of the 2:30 delivery crew. the order was missed twice and I was waiting for my delivery until 9 PM. the dispensary compensated with a 10$ item. I was told at 4 PM and 6 PM that the order would arrive within an hour of those times resulting in me waiting to recieve the package for the entire day. The customer service response team took 20 minutes to respond leading to worry that the order would be cancelled. worst delivery experience so far.