I bought a large amount of product and as soon as I left I went to my car right outside and opened it. I bought 2 5 packs of pre rolls. One was completely full and the other empty. I've never gotten empty product. I went back in and they told me they couldn't do anything. They knew of others it recently happened to. Said all they could do it tell me to reach out to the brand. of course the brand won't answer or return my calls.