We’re really sorry to hear about your experience and that we didn’t meet your expectations. That’s not the level of service we strive for. We’d truly appreciate the opportunity to make this right, if you’re open to it, please share a few more details about what happened so we can look into it further. Your feedback helps us improve, and we’d love the chance to resolve this for you. You can reach us directly at arodriguez@goembarc.com. Thank you for bringing this to our attention.