They mixed up the inventory and talked me out of a vape pen that I needed for the pods, however, after they realized their error, they went above and beyond to make things right.

It was late when I was looking for anything local that would still deliver. Re-Up came up in my WeedMaps search as still "open." I took the time to research what was available and attempted to place my order online. I couldn't do it because I kept getting an error message that I was out of the delivery area. I tried texting and calling but no reply last night. This following afternoon the texted back. It turns out there is a typo on the hours. On Tuesday they close at 8:30 PM (20:30) NOT 8:30 AM (08:30) the following morning. Once that hurdle was crossed, they were fast, courteous, helpful, patient, prepared, organized and the "First Timer" pre-roll smoked well and was potent.

I was a walk-in first time patient a couple of months ago. I didn't know that PLPCC delivered and that I could have done the intake process over the phone and as such I wasted a couple of hours in an overcrowded, hot, stinky, sweaty environment without ventilation. Next I was greated gruffly by security that was curt and grumpy to the point of being offensive. Once I answered his questions he allowed me to pass, but again I was met by the receptionist in curt manner and she never bothered to make eye contact. I answered her questions and gave her what she asked for. After an uncomfortable moment of silence, I asked her what was next, and she said I had to wait to be called. I walked away but turned back because I brought proof of my disability to get the discount added to my membership. The guard stopped me. I told him I forgot my disability paperwork. His simply replied with one word, "no". So, I figured I would just show it when my name was called and looked for room to stand. The guard was chewing me out behind my back, but I didn't realize at first that he was addressing me. I couldn't imagine what I could have done to be addressed in that way. I turned to see what he was going on about. He told me "you can't stand there". I moved to a different place to stand, but he repeated himself without offering an alternative place that was ok for me to be. Since there was literally no room to sit or stand, I asked if there was an intercom or if anyone walks outside to call names but the answer was no. So, I loitered ouside which also made me uncomfortable with the chance of being harassed or robbed, and poked my head in the door every 5 minutes to see if I was called. It took so long my ride left. When my name was finally called, the bud tender was so very nice, patient and helpful that he had me thanking him profusely. The bud tender and the quality (but pricey) medicine are the only reasons why PLPCC didn't get 0 or 1 star on the review. If you have PTSD, anxiety or other conditions, make sure you are extremely well medicated BEFORE going there. BTW, I am an "armed guard" myself, and I have been the doorman at co-ops in Oregon and California. Employees or contracted help need to realize that those of us who come for medical reasons might be in pain, have Psych issues, and such, and we could use a little respect, courtesy and patience. In all, it was a bad first impression and experience and I have avoided going back in person since. I will post a seperate review for last week's delivery.