We’re sorry to hear about your experience—it sounds like several parts of your visit were frustrating, and we understand why that would be disappointing. Your feedback is truly appreciated, and we’ll be sharing it with our team to help improve clarity around pricing, payment options, and promotions. If you’d like to discuss this further or see what we can do to help, please feel free to reach out to us at kcajucom@goembarc.com. We’d love the opportunity to make things right.