Went to their website and followed directions - took awhile to get my papers together, but they were reviewed finally and I went to the visit. The office is nothing special it's in a doctors building - very simple - could use some updating. Very clean office both the doctor and the nurse were very helpful and gave me time to get all my questions answered. I did not like paying in advance but once I did the level of service did go from good to great. I did learn a few things from the doctor and plan to try some suggestions - now I need to find some good medicine. It did take close to an hour for the visit - I took the MBTA 5 min walk safe street also.