I have been to Terra Flora several times, and on each occasion I was treated to excellent customer care, from knowledgeable and fun staff. The space is cool yet elegant, the main feature being a viewing window looking onto their growing operation. The vibe at Terra Flora, from the people to the products, sings "community" - exemplified by the quality of the items they offer AND their exceptional pricing. (They regularly have amazing deals, def check out their website for the calendar of events!) All in all, great shop - my new go-to!