There to exchange a defective pod I purchased 6 days prior. I’m assuming it was an intermittent issue because I was able to hit the pod twice before it malfunctioned , which is what I told the girl claiming to be manager when I asked her to honor the exchange after her refusal. Her attitude was so flippant and disrespectful, she treated me like I was lying, so I grabbed my receipt and full broke pod, said I’d shop elsewhere from now on and peacefully left. I was halfway down the street with my elderly father, and she came running out of the store, screaming at us, causing a huge scene and told us we were banned. I’m not sure how much they pay her, but I’m no longer spending $100 a week in there, my dad’s no longer spending money in there, my brother who smokes twice as much as us combined is no longer spending money there, my three roommates are done with this store, too. She caused a scene that endangered your other employees, and lost you at least $2k a month over a $20 pod

I was told that your suppliers used to be responsible for collecting the excise tax but now that the responsibility is yours, the burden falls on your customers. You say you adjusted prices to make up for it, but the same order I placed last week, cost me and extra $20 today. So maybe I’m wrong, but if this is the case, shouldn’t you be getting a better deal from your supplier rather than take it out on your customers?

It’s not the candy that makes you guys rad, it’s the fact that you only give us the best flavors. Nice touch 👍🏼