Hi Ellen, Thank you for the feedback, and we're sorry your experience wasn't what you hoped for. Because cannabis products can't be resold once they leave the store, and this oz shake bag had already been opened and used, we're unable to accept returns or issue refunds. We'd still like to earn your business, so we'd be happy to offer you 50% off your next oz shake purchase. We do switch the strains out often so I'm sure we can find one more suitable for you! Can you give the store a call at (313)497-3265 so we can get that set up. - Asia.