All the great reviews are true and I had a wonderful experience. I booked my appointment online and did all the paperwork over the phone with the staff so that when the day of my appointment came I just had to meet with the Nurse Practitioner and we talked about my medical issues and how cannabis could help. I chose them because of their customer service but am also happy that next year when I renew I'll get my renewal at half-price which is much lower than other providers I researched.