Surterra wellness coordinators treat me well every time I come in. One of their workers also is proficient in ASL and can communicate with Deaf patrons. The store is also clean and staff are informative. Areas for improvement 1. Surterra disposable pens are wasteful and expensive and often faulty. I quit after buying 3 bad pens in 2 visits out of a total of 8 pens purchased. It’s better to just have your own vaporizer that you don’t create as much waste with since you can reuse it and replace a ceramic coil every few months. You will also spend less money on oil this way. 2. Privacy I’ve been accidentally given other patients receipts with private information like names and addresses or numbers from their credit card. 3. Pricing Prices are still very high compared to other states’ medical programs and private vendors.