Thank you for writing a review, we are sorry to hear about this and sincerely appreciate you bringing this incident to our attention. Please reach out to us at support@greengragon.com as we would like to discuss your experience. We work hard to make sure all of our customers have a great experience in every Green Dragon store. Anything less than a 5-star review is unacceptable to us and we'd like to see how we can fix this. Thank you! - Green Dragon Customer Support Team