They were super helpful and spoke great English. This was the fastest way I was able to get the med card on the island. Everyone else was telling me insane wait times the only one downside to this med card is that it can only be used bwell dispensaries on the island. This was not a problem for me, though, since there were plenty around me and one local to me. I was able to have the med card sent to me within 20 minutes and from there ready to go.