Hi There! Our sincerest apologies for the delay and for the miscommunication. It is likely that with the influx of orders on 4/20 that we had experienced a technical error and therefore were unable to fulfill your order prior to pickup. We welcome the opportunity to make this right for you. If you're open to it, please email us at watsonville@hookoutlet.com so we can learn more about your experience and come to a resolution together. We appreciate you letting us know so we can improve in the future. We hope to connect and see you again soon!