Thank you for taking the time to share your feedback, Chad. We're sincerely sorry that your delivery took four hours and arrived much later than expected. We understand how frustrating that experience must have been, and it's not the level of service we strive to provide at Jardin. While our deliveries are scheduled within designated time windows, we recognize that we missed the mark with your order. We also understand the importance of keeping our guests informed when delays occur, and we apologize for any lack of communication throughout the process. Your feedback is important to us, and we are reviewing what happened with our team so we can continue improving our delivery experience. We'd also appreciate the opportunity to speak with you directly and make this right. When you have a moment, please contact our Virtual Support team at (702) 331-6511, available daily from 9:00 AM to 12:00 AM. We'd welcome the chance to learn more about your experience and work toward a resolution. Thank you again for bringing this to our attention. We value your business and hope to have the opportunity to restore your confidence in Jardin.