We sincerely apologize for the inconvenience and frustration caused by the cancellation of your preorder. It's clear there was a breakdown in communication within our order processing department, leading to this error, and for that, we take full responsibility. We understand your disappointment and assure you that we are taking immediate steps to rectify the situation. Our team will reach out to you directly to understand exactly what occurred and to ensure that we address the issue promptly and to your satisfaction. Please accept our sincerest apologies once again for the inconvenience this has caused. We value your patronage and are committed to providing you with the high level of service you deserve. Thank you for bringing this matter to our attention, and we appreciate your patience as we work to resolve it.