I have been here multiple times and have always had friendly and knowledgeable staff. Today I went it to let the store know I had a disposable pen not work. I had no plans or thoughts that anything would have been resolved BUT the staff was AMAZING. We discussed possible defect and she explained the steps to check the pen. Then the pen was replaced. I was not expecting that result. I am very happy. Amazing store! Terp Pens are my fave!