The professionalism of all the employees is always a welcome gesture. The budtenders are very knowledgeable and always try to keep up with the latest info in medical cannabis. I highly recommend this place for first time users. They will take all the time needed for you to understand everything about the process, benefits and usage of medicinal cannabis. I do warn, if you're in hurry this is not the place to visit. The average wait is around 20 minutes per customer, but the service, the knowledge and and the coziness of the place more than make up for the wait. HIGHLY RECOMMENDED. *UPDATE- Now with the use of Weedmaps the wait has shorten significantly.