Thank you for being a part of our journey since 2020. We genuinely appreciate your loyalty and understand why you're frustrated. Changes can be difficult, especially when you've planned your purchase around a promotion you've come to expect. While some things have changed, we never want our customers to feel unheard or unappreciated. We value the relationships we've built over the years and are grateful for the support you've shown us. Your feedback matters, and we'll be sure to share your concerns with our team. We hate to see you go, but we sincerely thank you for your years of business. If there's ever an opportunity to earn your trust back, we'd love the chance to do so.