This used to be my go to shop, been shopping with them for years. They had a kind and friendly staff. I went out of my way to shop here while other stores were closer and less expensive. Not anymore. They have hired a bully at their Fremont location. I have been bullied and harassed on my last two visits. I will not return. I would warn any member of a marginalized community away from this location. It is not a “safe space” as they claim to be. Update: They contacted me and made it right. I’m grateful they reached out to me. This review and rating have been updated to reflect their actions after the event described.

Now that the WS LCB has ended curbside pickup, immune compromised and disabled customers like myself are forced to go into the store. The door person was not wearing a mask as I walked up and opened the door. He put one on to check my ID then took it off for the entire time I was in the store. There were 4 employees and only 1 refused to wear a mask. Also, half of the employees are nice and helpful, the other half act like you’re bothering them, that they are too cool to help you. Very similar to what I had to put up with before legalization. There are too many other retailers out there to have to deal with this kind of attitude and lack of care for customers.