c_miller1
1 Reviews
ROCKAWAY ENTERPRISES
Pacifica, California4.0 stars
Service varies depending on staff I think
First trip rendered great first impressions regarding quality price and service. Second trip: new staff apprehensive, sweaty, and so cagey I asked: “do you guys smoke?” They seemed so uncomfortable I, myself became uncomfortable and eager to leave. Very little product knowledge and indifferent to cross-selling. Not the same people I met first trip but all else, on point.
ROCKAWAY ENTERPRISES
Pacifica, CaliforniaHello Mr. Miller I am deeply saddened to hear your experience was different than your initial visit. I am going to extend further training to the team members that assisted you. And I guarantee you he will do better. I would like to extend a VIP Discount to you on your next visit. I already put your discount on your profile for your next visit. Please give us another chance to make it right. -Henry, Manager.
Official response