I've come here quite a few times and for the most part had really good experiences. The last 3 times, I've had a bad cart they wouldn't take back, even though they said they would. I purchased some disgusting wax that tasted like reclaim, tried to EXCHANGE it, not return it, but Just to exchange something for something not disgusting. was told this is against state laws, which I totally understand and would be fine had the lady not been so insanely rude about it. I clearly did not read the receipt if I'm standing in front of you asking. just be nice and tell me no, don't condescend me and make me look like an idiot for trying to exchange your disgusting products. I spend a ton of money here and now I'll go to Joint Rivers and not have to deal with rude customer service representatives. it just sucks because I do like coming here but after 3 bad experiences in a row I would be stupid to come back.