I have been traveling and stressed, staying at hotels and new cities. Ordered some amazing flower, called and expressed I didn’t have anything to smoke with. The very kind sales associate who took my call listened to my predicament with a genuinely concerned ear, apologetically saying all they had at the time were papers, but of course he’d throw them in as a courtesy no problem. When the very funny, kind and attractive sales associate arrived with my order (very quickly), she made me laugh and smile, something I desperately needed after a shitty day of traveling. Smiling, she then proceeded to draw my attention to what they had prepared ESPECIALLY for me - not only one of the coolest smoking utensils I have ever seen, but without getting into too much detail, 3 other things that solved all of my aforementioned problems, making it VERY clear that this place not only listens, but CARES-probably more than most of my buddies of 20 years back home-no offense bros. ABOVE AND BEYOND. WOW.