Thank you for bringing your concerns to our attention. We value your feedback and would like to apologize for any inconvenience or dissatisfaction you may have experienced. As a company, we strive to provide excellent customer service, and we regret that we did not meet your expectations on this occasion. We have carefully reviewed your complaint and have taken your feedback seriously. Our team has investigated the matter thoroughly to understand the root cause and prevent similar issues from arising in the future. We are committed to addressing the concerns you have raised and taking appropriate action to rectify the situation. Please be assured that your satisfaction is of utmost importance to us. We are currently working on resolving the issue you encountered and will provide you with a prompt resolution. Our customer support representative will be reaching out to you shortly to discuss the specifics and find the best possible solution. Once again, we apologize for any inconvenience this may have caused you. We greatly appreciate your patience and understanding as we work towards resolving this matter to your satisfaction. If you have any further questions or concerns, please do not hesitate to reach out to us directly. Thank you for bringing this matter to our attention. We value your business and look forward to serving you better in the future. Sincerely, The Smoakland Team Sacramento