Thank you for the kind words about King. We’ll definitely pass that along! We’re really glad you had a great experience with their customer service. We’re sorry to hear you didn’t receive your free preroll. That’s definitely not the experience we want for our customers. We’ve added a note to your profile to ensure that preroll is honored on your next visit. Please feel free to reach out to us at 702-331-6511 or mention this review when you stop by so we can make sure everything is taken care of. We appreciate you bringing this to our attention and giving us the chance to make it right!