I was given a completely different item. I wanted a very specific item ordered it paid for it and was told it was what I ordered but it wasn't when I opened it

I don't get what I ordered they brought me a different product completely and I searched for a specific item for a while to get what I wanted. I even asked the driver to confirm what was being dropped off and he did but when I opened it that was not the case. I have emailed and called. There's no way to leave a voicemail. I feel like I just got ripped off.