We are very upset to hear this and we hope you come back so we can change your thoughts about us and make your experience a more pleasant and satisfying visit. We do apologize, as sometimes our bud tenders are busy tending to other medical patients, we are also one of the most busy pre-ico medical dispensary's, but that does not excuse negligence or rudeness from our staff. We will make sure to make adjustments so that we can tend to our patients in an appropriate and timely manner. We are sorry about the inconviniece. Please come in and ask for Harmony or Patrick so we can change your feeling and hopefully give you the experience that you truly deserve. -RDC_MGMT