Thank you for taking the time to share your experience — we take feedback like this seriously. We’re genuinely sorry to hear that both your service experience and product quality did not meet expectations. That’s not the standard we aim to uphold. That said, we would absolutely want to review this further. If you’re open to it, we encourage you to contact us directly so we can look into the details and address any discrepancies. As for the product feedback, we appreciate you calling this out. Quality and freshness are critical to us, and comments like yours help us identify where improvements are needed. We value transparency and accountability, and we hope to have the opportunity to make this right.

Thank you for your review Brs1330! :)