Thanks for your feedback. We really appreciate it and we’re glad you enjoyed the herb and carts. We’d like to clarify that we (The Re-Up) don’t personally charge debit/credit card fees. The fee you’re seeing comes from the third-party payment processor used when paying through the link we send. We do our best to notify customers in advance about how the card payment process works, including any associated fees, so everything is fully transparent. That said, we understand that our messaging system may occasionally have issues, and it’s possible the disclaimer didn’t come through in your case so we sincerely apologize if that happened. For reference, card transactions typically include a fee of 6.5% + $0.50 of the order total. We truly appreciate your understanding and your support. Have a great day!

Thank you for the honest feedback. We really appreciate it. We completely understand how unexpected fees can feel frustrating, and we’re sorry it came across that way. To clarify, we do not charge card fees ourselves. All card payments are processed through a third-party provider, which applies a 6.5% + $0.50 fee to the order total. This will appear on your bank statement as “SHAKENBAKE.” At this time, this is the only option available for card payments. If you’d like to avoid these fees, we strongly recommend paying with cash, which has no additional charges. We truly appreciate you giving us a try and your kind words otherwise. If you ever have any questions about payment options in the future, we’re always happy to help before checkout. Have a great day!

Your 5-star rating made our day! Thanks for choosing The Re-Up — we’re so grateful for your support. Looking forward to your next order with us. 😊