Hey There @angiestofall714 We are sorry you had such a bad experience. We apologize that we did not have a promo item you wanted at the time. We get limited promo items and if we run out there isn't much we can do from there. But I do know that we had everything you wanted in regular stock. And we really do have a huge variety of product to chose from that way if we are out of a product we can suggest multiple other items. And yes we are well aware we have competition so we strive to have quality product along with many different choices to chose from. We are also very big on great customer service so again we apologize for the bad experience and hope you will give us a second chance sometime. Thank you