akpozzom
4 Reviews
1 star
Enlighten - Spenard
Enlighten - Spenard
Anchorage, Alaska
1 star

Employees don't double check

was wondering why my total was more than i anticipated, and it's because the employee rung me up for 2 of an item instead of the 1 which I ordered. it's not the end of the world but it's pretty maddening and unprofessional when we are expected to bring exact change and my total was more than i expected it to be. take a few minutes to proofread before you ruin someone's day.
Enlighten - Spenard
Enlighten - Spenard
Anchorage, Alaska
Hello akpozzum, We sincerely apologize for the mistake during your recent visit, and we completely understand how frustrating that must have been. You’re right—accuracy at checkout is essential, and we’re sorry for any inconvenience this caused, especially given the expectation of exact change. Please rest assured that we’ll remind our team to double-check orders to prevent this from happening in the future. We’d like to make this right for you, so if you’re willing, please reach out to us at (907) 290-8559, and we’ll gladly resolve the overcharge. Thank you for your understanding, and we appreciate your feedback as it helps us improve. Best regards, Enlighten
Official response
Arctic Herbery
Arctic Herbery
Anchorage, Alaska
3.0 stars

Apathy Abound

Ordered online from here for the first time. When I went to get it, the lone employee ignored me the first time I said I had an online order, then acted exasperated because there were 5 orders waiting for pickup, had to give my name twice because they weren't apparently listening and also explained it was my first time in the shop, to no response. The employee was quick to "correct" me when I said my order was missing something and it was because the product was out of stock, and the employee was getting increasingly annoyed when I double checked it until finally telling me that. All in all, I won't be going back if this is how new people are treated going in, even if the prices and product were good. I felt like a nuisance and a pest and I still left a tip. I also didn't get the text that my order was ready until AFTER I had picked it up and gotten home.
Thumbs up
Price
Arctic Herbery
Arctic Herbery
Anchorage, Alaska
Hi - I am very sorry that you had a bad experience at our store. We pride ourselves on providing our customers with an exceptional experience. If that doesn't happen then we would like the opportunity to improve our service. If you are able we'd like to look into this more. You can email me or call our store I'd be happy to make this right with you. email: info@arcticherbery.com, 907-222-1466. Thank you, Kim
Official response
Kings Cannabis Dispensary
Kings Cannabis Dispensary
Seattle, Washington
5.0 stars

Amazing shop and service!

First time visiting a dispensary not from my home state of Alaska, and it was an excellent experience. My salesperson was very knowledgeable and helpful with options, and she made me feel so welcome and comfortable. The shop has beautiful murals outside and a very organized and neat inside, plus the green shag carpet is too rad for words.