Hi Agustin650rwc, thank you for stopping by to check out our new storefront in Redwood City. We definitely have a different look than other places in our area, and, understandably, that isn't for everyone. If you would rather skip an instore experience, our delivery service is here to bring you a different experience that might better suit your needs. We look forward to being able to serve you in the future. Thank you.

Hi Agustin, we're certainly sorry to hear your vape was not working properly upon arrival. We work with the most reputable brands in the industry and as a result, are able to offer to replace any items that appear defective without question. We look forward to seeing you when we bring your replacement tonight! Thank you for your continued loyalty!

Hello Agustin650rwc! I'm so glad to see you are enjoying each experience with Juva and it's heartwarming to see your reviews! We look forward to seeing you again! Thank you for being part of the Juva family.

Hi Agustin, thank you so much for taking the time to leave a review. We always aim for perfection, but it's how we respond when things don't go as planned that we hope offers you peace of mind. We appreciate your support, and we hope to see you again soon!

Hi Agustin, first I want to thank you for giving us the opportunity to serve you! It was very troubling to hear that you felt offended and discriminated against by one of our drivers. We meticulously train our staff to treat all our customers with the utmost respect at all times, and after investigating your claim I can assure you any perceived disrespect was not intentional. Per state regulations, our staff is trained to verify the medical recommendations for anyone under the age of 21. This is to protect both our customers and ourselves from incurring any legal issues. We appreciate your cooperation and apologize for any miscommunication regarding our policies. We hope to move past this misunderstanding and look forward to our next visit so we can set things straight and give you a 5-star experience! Thank you again and take care!

We appreciate the 5-star review! We look forward to seeing you again and providing top quality service.

Hi Agustin650rwc, thanks for trusting us with your first delivery from Juva. We look forward to seeing you again and continuing to provide 5-star service!