Got a broken Zengaz Lighter

The product quality seems good overall, but I had a few issues with my order. Several items that were listed as in stock on the website turned out to be unavailable at the store. Rather than contacting me or issuing a refund, the store substituted different products of “similar value” without consulting me—including different strains than what I ordered. Additionally, I received only one lighter instead of two, and the one I did get doesn’t work.