tried 2 other places in Madrid which turned us away for not being members. I emailed these guys who got back to me straight away and helped with directions and how to sign up. easy to find. make sure you take the lift as the security guy on the front door told me there was no lift. then it zoomed passed me through the middle of the staircase when I got to the 4th floor. yes it made me jump. -Great products. -average price. - great staff