Edit: Thanks for the official reply. However, my problem was *with* the store manager so this suggestion makes no sense. Please provide a contact higher than manager, and I will follow up directly. Cloud Cannabis's customer service philosophy seems to be "We don't have to care once we have your cash." ...If you cut corners on hiring retail managers, you'll get people who only see customers as one-off transactions that produce cash. They don't get that insulting and then stonewalling a brand new customer has costs bigger than any one sale: no repeat business and possible loss of other customers due to reputation hit. Details: Vape cart clogged just under halfway consumed. Manager offered me a 10% discount (!) on replacement: "It was discounted 20% already" (irrelevant). I offered 50% on replacement, to cover what I'd consumed. "Nope, we'd lose money on the unit." No counteroffer; done. What about the money I lost? They don't care.