I have been trying to renew my card for a month, the day before it was to expire, I asked a friend. She sent me the link, I called, walked in 15 minutes later. The office is tasteful, the front desk is a delight, and I feel they are very knowledgeable about cannabis and treatments. I was really happy when the fee was so reasonable! PLUS! It is done. No more faxing, calling, emailing just to get the paperwork. done.