Last year when I first got certified was quick and easy. This year trying to get recertification and it has been a struggle. Days and days of phone tag then finally get an appoint should be quick and easy. I show up 332 for a 330 apt that I had to leave work early for as doctor is not in on my only off day, but the office was locked and no one was there. No call to notify me of any changes or anything. Went to different doctor. Not sure if they are just overwhelmed but this experience was awful.