The process was very efficient, we arrived at 10:10ish Saturday morning. It wasnt busy which was nice, but I still didnt think we would be in and out that quick. Was a friend and myself. He was a renewal, I was new. Filled out the paperwork, took me an extra like 5 minutes and by the time I was done my friend was back downstairs. I paid, went up. He asked me a couple questions about my conditions, verified the form was correct, and got the process done. The desk staff were extremely helpful and made the process easy. My friend had to have online access set up and his new application didnt show up so he stopped back in today and got instant help making sure it got completed and I already got my card last night. Very happy for sure! See you next year for my renewal!