I was a little nervous going in for the first time, by myself, but I was in so much back pain, it motivated me!
There were two different ladies there and Kie was amazing! She was incredibly patient with me and answered all of my questions, of which there were many. She even helped me with the paperwork.
Once that was done, I was able to get copies of all my paperwork and get my laminated I.D. card, with the same photo that's on my driver's license, which is awesome!
They even had an ATM there, which was incredibly helpful and saved me a trip to the bank! Then, I went in and spoke to my doctor, via Skype (Tele-medicine)....he was great and also patient in answering my questions.
The whole thing, took about an hour or so, but that was more on me than them.
Overall, it was a pleasant experience and I will DEFINITELY, go back next year, when my card expires! Thank you all, for being so professional!