Hello! Thank you for reaching out to us. We thank you so much for choosing Xplore for your cannabis needs, and we apologize that your Xperience with us was anything less than 5-star! If there is anything we can do to ensure your next Xploration with us is phenomenal, please give us a call at 810.969.4141 and ask to speak with a manager who will be sure to take exceptional care of you! We hope you're having a fantastic day and look forward to hearing from you soon!!