Decided to delete my review of this scam shop cause I received a phone call from the Director of operations wanting to remedy the situation and find solution so I decided to go back and give it another try. Keep in mind I’ve spent way over $1000 my first week finding this shop as I’m new to NYC. I’ve tipped the staff 50$ everytimei picked an order up and have been a loyal customer. Literally the second I ask about why none of my rewards points were adding up or wanting to use them the staff turned extremely nasty especially a guy named Spank. I had to get in line and get out of line 3 different times just to ask for help and the staff just looked at me puzzled. I feel like such a clown for tipping the staff hundreds and felt super threatened by a man named Spank. Luckily I found Fluent Cannabis nearby that carries strains and brands Im familiar with like Alien Labs and Connected from California. . The Travel Agency is a tourist trap scam shop. Not for locals or returning customers .

Dillon123185Queens Brands

Apple Store of Dispensaries. Great!!!

This store should be how every dispensary should run. It is elegant. It is friendly, and the prices are great. Apple Store of Dispensaries! I’m from Chicago and was visiting for the US Open matches. Everyone at the shop was super nice and helpful.

dc1989Aurora, IL

Hi, we're grateful for your positive review, and we're glad that you had a wonderful time. We'd love to use your review in our communications, with your permission of course. Can you please shoot us an email at reviews@unionsquaretravelagency.com if you’re game? If you ever want to chat about anything else, give us a call 646-777-7420 or email info@unionsquaretravelagency.com. We hope you’ll travel with us again next time you're in town.

Official response

This Is My Favorite Spot now!!!

Today was my first time going to this dispensary.. and it was everything I wanted, from the detailed menu, the kiosk that shows you the menu, to the great customer service.. Overall an amazing customer experience… I can’t wait to drop by again..

djbaker531New York, New York

Hi, this review made us smile. We are so grateful to hear your feedback and to know you had a positive experience from beginning to end traveling with us. Our selection is always growing and our team is wonderful. Come through again soon. We'd love to use your review in our communications, with your permission of course. Can you please shoot us an email at reviews@unionsquaretravelagency.com if you’re game? If you ever want to chat about anything else, give us a call 646-777-7420 or shoot us an email info@unionsquaretravelagency.com

Official response

The weed fairy!

The travel agency has a budtender, Joe Davis aka The Dread, that has forgotten more knowledge about THC and flowers than most people will know in their lifetime. Not only will he find you what you need he'll introduce you to a few others that caters to your own tastes. I'm surprised he's not a supervisor! I see that man running his own Weed Empire in the near future. You go to the Union Square location, you ask for Joe, tell them I sent you.

GlobetrottingGal

Great staff

The team here really are so kind and helpful. Whether you're searching for a new bud to try or grabbing your favorite edible, they're always here to help :)

PhaedraPhadedAnaheim

Solid Service ! 🙏🏼

Visited this location multiple times now, as a native NYer who’s gotten more than their fair share of canna products before the legal market; I can say this place truly offers a great variety of product & service. More variety than the average gal, pal or they honestly may need, however great for the curious mind. Staff is always super helpful & attentive & prices are better than the 🔌. Blessings to this place & its staff, much love from Brooklyn !

weedmapstetzuNew York, New York

Best brand in the game

I bought some flower from Flowerhouse and it is without question the best bud around. This is a company that cares about the product they put out. They can count me in as a devoted customer!

ianmk

Hi, we're thrilled to hear that you enjoyed your experience with us, and we appreciate your feedback. We'd love to use your review in our communications, with your permission of course. Can you please shoot us an email at reviews@unionsquaretravelagency.com if you’re game? If you ever want to chat about anything else, give us a call 646-777-7420 or email info@unionsquaretravelagency.com. We hope you’ll travel with us again soon.

Official response

Best experiece Thank You

I have allergies and mines are severe i allergic to coconut lemon grapes cherry peanuts i bought like 12 packs of edibles and they helped me check every item to which is best for me most places dont know or dont want to put effort to help people like me and others i also got oils packwoods live resin pineapple express which is really amazing got also MFNY Apple Fritter live rosin disposable which is amazing as well THANK YOU FOR TAKING YOUR TIME WITH ME ..Mikey Lambo

M1KEYLAM8OBrooklyn Brands

Hi Mikey, we love to hear it - our staff are special and go above and beyond to accommodate all shoppers. Enjoy and come back soon. We'd love to use your review in our communications, with your permission of course. Can you please shoot us an email at reviews@unionsquaretravelagency.com if you’re game? If you ever want to chat about anything else, give us a call 646-777-7420 or shoot us an email info@unionsquaretravelagency.com

Official response

its an apple store

they sell some good brands. and some bad brands. i got to exchange a defective item for free. super kind staff, i went on my birthday and they all got the whole store to sing happy birthday for me :)

gchwQueens Brands

Good experience with edibles

I’ve bought edibles here twice, and it’s a good experience with good inventory. It’s overpriced tho. Seriously, it’s stupid how much 20 5mg gummies cost. I liked this place better than Dazed which had very meager inventor of edibles. I can’t speak about the quality of flower as haven’t bought any from here yet.

kess0001Norristown, Pennsylvania

Got me the new Cookies drop

Line was long inside but was taken care of under 5 minutes and got everything I need thank you guys love the new layout for the store !! Love the music too good job

AlGreen91New York, New York

Hey, thank you for taking the time to leave a nice review. It means the world to us that you had a great experience with our brand, we love the music too. If you ever want to chat about anything else, give us a call 646-777-7420 or email info@unionsquaretravelagency.com. We hope you’ll travel with us again soon.

Official response

PRICING...

Living in Michigan we experienced high prices as soon as MI went rec. Don't worry New Yorkers prices will be 35/55percent cheaper once the cultivators really start producing n flood the supply. $50/$60 1/8th u can buy now for $20/$35 n $15 gm for moonrocks!

MarkD2406Minneapolis, Minnesota

Hi Andy, thank you for your thoughts. We hope you enjoyed your experience and that we will see you soon. If you ever want to chat about anything else, give us a call 646-777-7420 or shoot us an email info@unionsquaretravelagency.com.

Official response

Skimp 1/8s, dry flower

This was my first experience with NYC legal recreational flower. I had wanted to try banana Runtz and Gush mints from Florist Farms, so I bought an 1/8 of each. They had looked decent in the description photos. I was surely disappointed when I got home and scaled my flower, I had received only 3GS of the 3.5gs that the packaging was advertising in each container. On top of that the bud was dry, burned harsh, and had little resemblance to the photo. To the grower’s credit however it smelled good, the one good thing I can say about this flower. All in all this flower is NOT worth the $60 an 1/8. Aside from the flower, the staff was pleasant and helpful. Which is why I gave a star.

gmmartin07New York, NY

Hi, we appreciate the feedback and sorry that was your experience with the Florist Farms flower. If you're open to trying flower from other cultivators, we do have quite a large selection of options. Hope you come back some day. If you ever want to discuss this further or chat about anything else, give us a call 646-777-7420 or shoot us an email info@unionsquaretravelagency.com

Official response

Missing weed

So my 3 1/2 g turned out to only be 3 g. I saw the same complaint from somebody else who left a review here. This was after they sold me an empty jar before walking out. I had to show them there was no weed in the jar they sold me, thankfully they filled it half a gram short

ianmk

Hi, thanks for bringing this issue to us. Could you please email info@unionsquaretravelagency.com to let us know what you purchased so that we can bring this to the cultivator's attention? We'd very much appreciate that. We do hope you give us another chance. If you ever want to chat about anything else, give us a call 646-777-7420 or shoot us an email info@unionsquaretravelagency.com

Official response

Great Looking Store... Not Much Else

Went in on a visit to the city for a wedding and wanted to grab some high end stuff for the event. Unfortunately, they only had 2 out of the 6 items I added to my cart. Not sure what the PoS used in NY is, but they use LedgerGreen for payment, so I assume its similar to Metrc in my home state of Cali. They gotta get on top of their inventory management, really disappointing first visit to a legal NY dispensary. I get its in its infancy, but NY cannabis culture has a LONG way to catch up, and this visit just left a sour taste in my mouth.

ChrisTropherSouth LA

Shorted my order by 4 grams

Bought a 2oz bag of flower but when I weight it at home it was 52 grams. Before leaving this bad & honest review I reached out to them via email 3 times, called twice & even went back with my receipt. Their failure to care or try is why they will lost my business forever.

Komoto420Cleveland

What r they thinkinh

Place for rookies and tourists . good luck

WMUser681864813Brooklyn

this place is a f****** scam. how the hell you pay

this place is a scam. it's a joke of a place bought a quarter and it comes with stems, seeds and big leave. this is not premium weed. My corner Bodega has a better deal, better price than this and they're not even a legit smoke shop that is so sad and disappointing for New York smokers.

Oldboy2023Manhattan

Hi. Could you please email info@unionsquaretravelagency.com to let us know what you purchased so that we can bring this to the cultivator's attention? We'd very much appreciate that. We do hope you give us another chance.

Official response

The Truth about this dispensary

I worked here as a Budtender and want to share my experience. At the start of the year, my hours were cut without notice, no conversation, no explanation. I ranked 3rd in Frequent Flyer signups (costing $99–$125 each), signed up 6 in a day, and even won the peer-voted Zone GOAT award. Still, I was overlooked for advancement. I requested interviews for supervisor and brand ambassador roles, but was either ignored or repeatedly pushed off. Turnover is high because people don’t feel seen or supported. I stayed as long as I could, but had to choose myself. This isn’t bitterness, it’s my truth. I hope they start valuing those who care. — Elijah Dove

ModerndayfaithNassau County

outdated weed very stale

By far the worst store I have ever been too. The store is way to retail big disconnect from the staff and the product. I advise anyone looking for a good overall experience stays away from this store. Extremely corporate nothing about this store is friendly. You will find one or two people who know what they are taking about shout out to echo for always sharing a smile other then that I would stay away from this store at all cost

beynyc718Brooklyn

Details

License information

Storefront | Pickup

835 Broadway, New York, New York 10003

Recreational

Supports the Black community

Amenities

Accessible

Age minimum

ATM

Security

Cashless Payment

Announcement

We deliver! Every day 9AM-12AM (www thetravelagency.co) 🚚 🚚 🚚

First-Time Customers

Join our Travel Club, head to our website.

Introduction

The Travel Agency is a purpose-driven cannabis dispensary that redirects more than half of all proceeds to the not for profit, The Doe Fund.

About us

Shop in store at 13th & Broadway in NYC, or order online for pickup or delivery 🚚 at thetravelagency.co

The Travel Agency is a BIPOC founded company that believes legal cannabis has the power to repair the damage caused by the war on drugs.

We're a purpose-driven business, with our Downtown Brooklyn dispensary owned by those who have experienced cannabis-related injustices and our Union Square dispensary directing over half of the profits to The Doe Fund. The Doe Fund provides transitional and permanent housing, employment and support services to people who have experienced homelessness and incarceration.

We also hire formerly incarcerated and legacy operators with support from our community partners, as well as carry LGBTQIA , BIPOC and women-owned brands. We strive to elevate entire communities into places of hope and prosperity for years to come.

Learn more at thetravelagency.co

Photos