Whenever I see that a business has a four-plus star rating, I always go straight to the one star reviews to see what the entitled folk are complaining about because usually when the majority of people are giving five star reviews, it indicates that the scattered one star reviews that drag down the average ratings are coming from...ahem...some "special" people. Sure enough, the first one star review was from somebody whining about the fact that they came to the pre-order express line and the budtender wouldn't alter the order or bring out the bud jars for him/her to inspect. That's why it's the EXPRESS line. As somebody who frequently orders ahead to save time, it's always an annoyance to be behind a customer who doesn't grasp the concept of pick up and go. If you want to ask questions, the bud tenders here are the friendliest and most knowledgeable I've encountered and they've always been happy to answer all of my questions and take the time to explain everything to me...ON THE NORMAL LINE. This place rocks! Tracy, Doug, Donnell, and Brittney get special shout outs but everybody here has been amazing. Always a great experience!