I am writing to express serious concern over a recent logistical change that has negatively impacted my health journey. I began receiving my prescription for [Name of medication] in May, with consistent delivery around the 24th of each month. Today, I was notified by phone that my prescription would not be refilled because the delivery date was changed to the 14th without any prior communication. This unannounced change is a significant setback to a health plan I'm working on with Dr. Maria Aurora Garcia. The practice advertised this medication to help me titrate off of other medications, and this sudden disruption directly impacts my progress and well-being. A change of this nature, especially for a standing monthly prescription, should have been communicated in advance. While I appreciate Dr. Garcia's care, the administrative failure to notify patients is unacceptable. It undermines the trust required for a successful health journey.

AShullEl Paso

Hi Abby, we are sorry to hear about your experience and want to assure you that your feedback is taken seriously. We are working quickly to expand accessibility in El Paso and across the state. In the meantime, to help avoid any future disruptions, we recommend placing your order up to two weeks in advance to ensure your prescription arrives on your preferred schedule. We appreciate you sharing your feedback and would love the opportunity to discuss more about your experience. Please reach out to our team at 512-614-0343 or at info@texasoriginal.com.

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